Rules and Conditions for the postal service

Rule 1. The invoice accompanying the delivery is 1 undisputed letter and the sender recognizes that it is completed by himself or by us for the goods for deliveries which are described in the special sheet.

Also through it the sender declares that he accepts the rules of Balkan Courier & Logistics.

Rule 2. Balkan Courier & Logistics has the right to control the goods entered in the postal procedure

Rule 3. The sender must declare:

A. Everything described on the accompanying sheet of the goods is described correctly and in accordance with the law

B. The goods in motion are packed in such a way that the transport is safe

C. “Balkan Courier & Logistics” has the right to interrupt the transport of goods when it notices that the packaging is not suitable.

D. Deliveries of valuable goods (not document) must all be accompanied by a tax invoice

Rule 4. In case of loss or damage of the sent goods, the liability of “Balkan Courier & Logistics” is conditioned with the amount of 5,000 Lek in cases of unsecured deliveries.

Rule 5. No liability is assumed by “Balkan Courier & Logistics” in case of intermediate loss or breakdown due to force majeure.

Rule6. “Balkan Courier & Logistics” is not responsible for delays in delivery of goods, damage or loss if they occur for reasons that do not correspond to human force (such as car collisions, severe weather conditions, etc.), or for information reasons inaccurate completed by the sender.

Rule 7. For any remark must be made in the offices of “Balkan Courier & Logistics” Within 20 days from the order of the service, no remark is accepted after this deadline.

Rule 8. Packaging of goods is the obligation of the sender

Rule 9. For any kind of delicate shipment for which special care is needed it is necessary to inform “Balkan Courier & Logistics” at the time of delivery, Otherwise “Balkan Courier & Logistics” does not bear any responsibility for any possible damage .

Rule10. “Balkan Courier & Logistics” does not transport the following types of objects: Jewelry, Gold items, Monetary value, antiques, food that melts, weapons, narcotics, explosives, animals and any kind of material that is prohibited by law.

For any information regarding the invoices and documents that must accompany the goods for each destination please visit the website: www.bcl.al

CLAIMS FOR DAMAGE, DELAYS OR ABSENCES-COMPLAINTS

All complaints must be advertised in our offices within 20 days.

Complaints must be submitted in writing or by email.

The complaint must have clearly specified in detail the client’s claims such as delay, damage, etc. For each damaged shipment “Balkan Courier & Logistics” indemnifies the Customer 5,000 Lek, if the shipment is unsecured.